Acceptable Use Policy

Last updated: August 2026

Hugo Events Ltd (company number 17156440) operates Hugo, a hosted live video dating and matchmaking service for adults. This Acceptable Use Policy (AUP) sets out what you may and may not do when using our website, accounts, messaging, or live events. It sits alongside our Terms of Use and Privacy Policy.

Who this applies to

This policy applies to everyone who visits hugodate.co, creates an account, joins an event list, confirms attendance, buys credits, or takes part in a Hugo evening.

Intended use

Hugo is for genuine, respectful introductions between consenting adults (18+). You may use the service to:

create and maintain an accurate personal profile
join hosted group evenings and short live video introductions
communicate with Hugo about events, matches, safety, or your account
buy and use evening credits as described in our Terms

You must be 18 or over

Hugo is for adults only. You must not use the service if you are under 18. We may remove accounts or participants where we reasonably believe someone is underage.

Zero tolerance

The following are strictly prohibited on Hugo. We may remove content, suspend or terminate accounts, and report activity to law enforcement where appropriate:

child sexual exploitation or abuse, including child sexual abuse material (CSAM)
sexual violence
non-consensual content
human or sex trafficking, or sexual exploitation
sexually explicit profile content
scam or fraudulent activity intended to defraud users

Prohibited conduct

You must not use Hugo to:

harass, threaten, stalk, bully, or intimidate anyone
behave in a sexually explicit, coercive, or non-consensual way toward another participant
use discriminatory, hateful, or abusive language or imagery
impersonate another person, create fake profiles, or misrepresent your identity, age, or intentions in a material way
solicit, advertise, or promote commercial services, escorting, adult content platforms, or paid sexual services
share or request illegal content, including child sexual abuse material (any such use is strictly prohibited and will be reported)
engage in fraud, scams, phishing, or attempts to obtain money, gifts, or financial details from others
record, screenshot, or redistribute another person’s video, image, audio, or personal details without their clear consent — before, during, or after an event
share another participant’s contact details or personal information with third parties without their consent
attempt to disrupt events, abuse hosts or staff, spam, scrape, reverse engineer, or interfere with Hugo’s systems or security
use automated bots or scripts to create accounts, join events, or extract data
use Hugo for any unlawful purpose under UK law or the law of the place where you use the service

If you wouldn’t do it on a first date in public, don’t do it here.

Content and communications

Profile details and any messages you send through Hugo should be accurate, lawful, and respectful. We may remove or refuse content that breaches this policy, and we may limit features where needed to protect other users.

Enforcement

If we believe you have breached this AUP or our Terms, we may take action including warnings, removal from an event, suspension or termination of your account, withholding credit restores or refunds for misconduct, and cooperation with law enforcement where appropriate. Decisions about event removal for conduct are final as set out in our Terms.

Reporting concerns

If you experience or witness behaviour that breaches this policy, email hi@hugodate.co as soon as you can, with the event date and any details that help us investigate. In an emergency, contact local emergency services first.

Related policies

Questions

Questions about this policy: hi@hugodate.co.